1. Who We Are

Welluma Health Inc. ("Welluma," "we," "us," or "our") is a Canadian health technology company incorporated in Ontario, Canada. We operate the Welluma mobile application ("App") and the website at wellumahealth.com ("Site"). Our contact email is wellumahealth@gmail.com.

2. Information We Collect

Information you provide directly

• Account information: name and email address when you create an account
• Audio recordings of medical appointments you choose to record using the App
• Messages you send us through the contact form or by email

Information collected automatically

• Device type, operating system version, and app version
• Anonymous usage data such as features used and session duration
• Crash reports to help us fix technical issues

Information we do not collect

• We do not collect payment information directly — all payments are processed by Apple through the App Store
• We do not collect your location
• We do not collect data from your contacts, camera, or other apps

3. How We Use Your Information

We use the information we collect solely to:

• Provide, operate, and improve the Welluma App and its features
• Generate AI-powered plain-language summaries from your appointment recordings
• Send you service-related communications (such as account or billing notices)
• Respond to your support requests and inquiries
• Diagnose technical problems and improve app performance

We do not use your health data to train AI models. We do not use your data for advertising purposes.

4. How We Store and Protect Your Data

Your data is stored on secure servers hosted by Supabase, a SOC 2 compliant cloud infrastructure provider. All data is encrypted in transit using TLS and encrypted at rest.

Access to user data is strictly limited to authorized personnel required to maintain and operate the service. We regularly review our security practices and update them as needed.

5. Sharing Your Information

We do not sell your personal information. We do not share your health data with third parties for marketing or advertising. We may share information only in the following limited circumstances:

• Service providers: We work with a small number of trusted third-party services (such as our cloud infrastructure provider) who process data only on our behalf and under strict confidentiality agreements
• Legal requirements: If required by law, court order, or government authority
• With your consent: When you explicitly choose to share a summary with another person or provider through the App's share feature

6. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your account and all associated data at any time from within the App or by emailing us
• Export your data in a portable format upon request
• Withdraw consent for data processing at any time

To exercise any of these rights, contact us at wellumahealth@gmail.com. We will respond within 30 days.

7. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will permanently delete your personal data and recordings within 30 days, except where retention is required by law.

8. Children's Privacy

Welluma is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Third-Party Links

Welluma provides links to trusted third-party health resources. We are not responsible for the privacy practices of those external websites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date, and where appropriate, by email. Your continued use of the App after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: wellumahealth@gmail.com
• Company: Welluma Health Inc.
• Location: Greater Sudbury, Ontario, Canada